To keep your Recon Controller running optimally, download the Turtle Beach Control Center app to ensure your firmware is up to date.
To get it, search for the "Turtle Beach Control Center" app on Xbox or download for PC from the Microsoft App Store.
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Please download Turtle Beach Control Center app on PC or Xbox to update. If you have previously downloaded the Control Center, simply connect your device to your computer or Xbox and run the app.
If you are experiencing issues after this update, please contact us here: https://support.turtlebeach.com/hc/en-us
A new firmware update is ready for your Recon Controller for Xbox and PC! Download and install the Turtle Beach Control Center app from the Microsoft Store and connect your controller to the app on your PC or Xbox to update your device’s firmware to version (v.1.0.3).
Recon™ Controller Wired – Xbox/PC
Latest Firmware Version: v.1.0.3
• Fixes bug where controller Xbox button would not reliably wake up Xbox console.
• Fixes bug where controller would not power up if console Xbox button is pressed.
• Fixes bug where controller would not power up when PC exits sleep state.
• Fixes PC connection issue with certain types of USB hubs.
• Added reset to factory default feature.