Turtle Beach COVID-19 Update

Information on Your Order, Shipping Availability, Customer and Tech Support, & Turtle Beach Acting Locally in the Fight Against COVID-19

At Turtle Beach the safety of our customers and employees comes first. Our goal is to continue to keep gamers talking and interacting with each other (digitally) as we get through COVID-19 together. Currently, Turtle Beach employees are working from home in an effort to help stop the spread of the virus, while keeping the business running as efficiently as possible under the current circumstances. Below are a few helpful bits of information and resources:

  • Turtlebeach.com remains open and is processing all orders. All customers will continue to receive updates from us on the status of your order, including shipping details.
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  • Please note that we are currently experiencing minor shipping delays in some European territories, and appreciate your patience.

  • While most of Turtle Beach’s retail partners are fully open for business online, we recommend checking your local retailer website and/or contacting them via phone/e-mail to confirm the current status of local brick and mortar store fronts, including their policies on in-store traffic as well as curbside pick-up options.

  • Turtle Beach Customer and Tech Support are also still available for any questions about our products. You can also check out our Knowledge Base which has answers to many of the most common, and uncommon questions.
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  • We are currently experiencing a high volume of both Customer Service and Tech Support requests, and we request that you please allow 3-4 business days for a response to all inquiries.

  • In addition to Turtlebeach.com our social channels are also a great way to stay up to date with us, and you we invite you to follow Turtle Beach on Twitter, Instagram, Facebook. We also have a very informative blog at Turtle Beach Blog which is great for reading-up on what’s currently trending in gaming.

Beyond taking care of our customers and team, Turtle Beach is also doing our part to help COVID-19 frontline workers like doctors, nurses, first responders, and other medical workers. We’ve been working locally within Turtle Beach’s U.S. locations in San Diego, New York, and San Jose, as well as in our international offices in Mexico, UK, Germany, and Taipei, donating numerous meals and medical supplies to hospitals in these areas.

turtle beach covid-19 donations
turtle beach covid-19 medical shoe donation
turtle beach covid-19 donations to frontline workers

Please continue to check back as we will be frequently updating this page with new information.We will continue updating this page with new information, and we encourage you to check back here for updates on shipping availability in your area, region, etc.

Stay safe, wash your hands often, and keep practicing social distancing.

– Team Turtle Beach
Hear Everything. Defeat Everyone®